Frequently Asked Questions (FAQ)

Q. Will the order really be delivered to Japan?

Yes. SOCKSLOVER is an online store operated for customers in Japan. After you place an order, we ensure reliable delivery via our shipping routes to Japan.

Q. How long does shipping take?

Normally, orders are delivered within 7 to 10 days. You can check tracking information after your order has been shipped.

Q. What if the size doesn't fit?

In the unlikely event that the size does not fit or the product is defective, please rest assured that we will arrange for a refund or re-shipment.

Q. Why are your prices so low?

By shipping directly from the factory and reducing intermediate costs, we are able to offer quality socks that you can wear every day at a fair price.

Q. How do I apply the first-time 10% OFF discount?

The first-time 10% OFF discount is automatically applied simply by adding items to your cart. No coupon code entry is required.

Q. What payment methods are available?

We accept credit cards (VISA/JCB/AMEX/MASTER) and bank transfers (Rakuten Bank). Your payment information is protected by secure SSL encryption.

Q. Can I cancel an order after placing it?

Cancellations are possible within 2 hours of placing your order. After that, we cannot accept cancellations as shipping preparations will have begun. If you wish to cancel, please contact sockslover@ai-onlabs.com as soon as possible.

Q. When will I receive my tracking number?

After shipping is complete, we will send the tracking number to your registered email address. If you do not receive an email within 1-2 business days of shipping, please contact us.

Q. Can I get a receipt?

Your order confirmation email can be used as a receipt. If you need to change the addressee or the description, please contact us using the inquiry form.

Q. Do you offer gift wrapping?

Currently, we do not offer dedicated gift wrapping, but our set products are popular as gifts.

Q. When will out-of-stock items be restocked?

Restock times vary by product. If you are interested in a particular item, please contact us via the inquiry form. We will notify you when it is restocked.

Q. Do you offer bulk purchase discounts?

We offer advantageous set products. You can purchase them at a better price than buying individual items. Please check our set product collection page.

Q. I'm concerned about material allergies for your products.

Material and ingredient information is listed on each product page. If you have sensitive skin or allergies, please check the material information on the page before purchasing, or consult us via the inquiry form.

Q. Which shipping carrier do you use?

As this is international shipping from overseas, we use services such as EMS and international courier. You can check the real-time shipping status with the tracking number we send you after dispatch.

Q. Can I order multiple items at once?

Yes, you can add multiple items to your cart and order them together. Even for bulk purchases, shipping is free nationwide (excluding some remote islands).